Cloud Operations Support Engineer (Junior to Mid Level) - Remote

Overview

We are looking for an enthusiastic and motivated Cloud-Ops Support Engineer with around 2 years of experience to join our growing team. This is a great opportunity for someone early in their career who's eager to work with modern cloud technologies and grow their skills in a collaborative environment.

In Short

• Support cloud-based SaaS products ensuring stability and performance.
• Monitor and maintain cloud infrastructure.
• Troubleshoot cloud service issues involving networking, storage, and compute.
• Work with dev and ops teams to support cloud solutions.
• Write scripts to automate tasks and streamline workflows.
• Apply updates, patches, and security configs to systems.
• Provide technical support to internal teams and customers.
• Contribute to documentation of systems and procedures.
• Participate in an on-call rotation for urgent issues.
• Stay updated with new tech, tools, and trends.

Requirements

• Degree in Computer Science, IT, or related field.
• 2+ years of hands-on experience in cloud support or operations.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Good grasp of networking basics (VPN, DNS, load balancers).
• Exposure to infrastructure-as-code (Terraform or CloudFormation).
• Understanding of containers (Docker, Kubernetes).
• Clear communicator with a problem-solving mindset.
• Team player comfortable working independently.
• Relevant cloud certifications are a strong plus.
• Experience with tools like Prometheus, Grafana, or the ELK stack.

Benefits

• Competitive compensation in US Dollars.
• 100% remote work flexibility.
• Opportunity to work with cutting-edge technology.
• People-centric approach prioritizing work-life balance.
• Engaging workshops and community activities.