Administrative Agent - Remote

Overview

We are seeking a proactive and detail-oriented Administration Agent to join our team. This role combines administrative duties with customer support responsibilities, ensuring seamless communication and efficient operations.

In Short

• Respond to customer inquiries via email, phone, and live chat.
• Assist customers with product or service-related questions.
• Document and escalate customer feedback to relevant departments.
• Manage and organize customer data using CRM tools.
• Prepare and maintain accurate reports and correspondence.
• Assist with scheduling meetings and tracking deadlines.
• Process orders, returns, and refunds accurately.
• Collaborate with other departments to resolve customer concerns.
• Handle general office administration tasks.
• Provide exceptional service and maintain smooth workflows.

Requirements

• Proven experience in customer service or administration.
• Strong written and verbal communication skills.
• Excellent organizational skills with attention to detail.
• Proficiency in MS Office and CRM software.
• Ability to multitask in a fast-paced environment.
• Customer-first attitude with problem-solving skills.

Benefits

• Opportunity to work with top enterprises.
• Be part of a growing remote team.
• Engage in exciting technology projects.
• Build strong working relationships.
• Flexible working environment.