Marketplace Coordinator - Remote

Overview

The Marketplace Coordinator plays a vital role in bridging sales, support, and operations for an online advertising marketplace, ensuring seamless listing and campaign management for clients.

In Short

• Onboard new sellers and manage listing data
• Maintain and update seller listings for optimal display
• Proactively communicate with sellers for fresh packages
• Manage post-sales campaign requirements for buyers
• Monitor ad campaign delivery and performance
• Respond to customer queries enthusiastically
• Prepare customer training materials and onboarding sessions
• Promote customer loyalty through personalized follow-ups
• Collaborate with sales team on promotions
• Engage with potential customers on social media

Requirements

• Strong organizational skills
• Excellent customer service skills
• Problem-solving abilities
• Experience with CRM tools like Salesforce
• Ability to manage multiple tasks efficiently
• Proactive communication skills
• Familiarity with advertising best practices
• Ability to work in a remote team environment

Benefits

• Opportunity for professional development
• Warm and welcoming team environment
• Potential for growth into team leadership
• Supportive company culture