Lead Dispute Specialist, Patient Financing - Remote

Overview

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., providing centralized business support services to enhance healthcare experiences. We are looking for a Lead Dispute Specialist to join our Patient Financing team, focusing on improving patient financing processes and resolving disputes.

In Short

• Serve as Subject Matter Expert (SME) on patient financing products.
• Monitor and address lender complaints and patient satisfaction escalations.
• Lead resolution of escalated complaints and disputes.
• Identify and manage dispute reduction opportunities.
• Collaborate with lenders to analyze common complaint causes.
• Facilitate discussions across multiple business levels.
• Enhance training resources and support for field teams.
• Conduct complaints mitigation bootcamp sessions.
• Communicate effectively with internal teams and external partners.
• Drive continuous improvement in operations.

Requirements

• Associate degree or equivalent experience.
• Effective communication through various platforms.
• Proficiency in Microsoft Office.
• Excellent customer service and communication skills.
• Experience in analyzing reports and performance data.
• Knowledge of healthcare and dental industry preferred.
• Leadership and interpersonal skills.
• Strategic thinking and results-oriented focus.
• Experience in training preferred.

Benefits

• Competitive salary range of $63,000 - $70,000.
• Opportunity to work with a leading healthcare organization.
• Supportive team environment.
• Professional development opportunities.
• Flexible work arrangements for exceptional remote candidates.