Tier 1 Customer Support Representative - Remote

Overview

The Tier 1 Customer Support Representative will be the first point of contact for clients, providing timely and accurate information while resolving issues with care and efficiency.

In Short

• Full-Time position with 40 hours per week.
• Respond to customer inquiries and complaints promptly.
• Build lasting relationships with customers.
• Maintain detailed records of customer interactions.
• Coordinate shipments of materials to clients.
• Generate professional documents and reports.
• Collaborate with internal departments to meet customer needs.
• Use CRM platforms for accurate information provision.

Requirements

• Proficiency in Google Workspace or Microsoft Office Suite.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Ability to adapt communication style to customer needs.
• High degree of professionalism and confidentiality.
• Strong time management and multitasking skills.
• Experience working independently and collaboratively.
• Familiarity with CRM systems.

Benefits

• Salary Range: $21.67 - $21.80/hr based on experience.
• Competitive and equitable pay.
• Comprehensive benefits supporting well-being and flexibility.