Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 3 weeks ago
Tatum logo

Tatum

Customer Service
Full Time
Czechia

Share This Job!

Overview

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

In Short

  • Take ownership of technical issues and provide clear, effective solutions to customers.
  • Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure.
  • Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve.
  • Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation.
  • Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms.
  • Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption.
  • Analyze and debug logs using GCP, Grafana, and other monitoring tools.

Requirements

  • Strong problem-solving skills.
  • Experience with technical support or customer service.
  • Familiarity with blockchain technologies.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent communication skills.
  • Experience with ticketing systems like Freshdesk.
  • Knowledge of monitoring tools such as GCP and Grafana.

Benefits

  • Work in an international environment.
  • Opportunity to work with cutting-edge technologies.
  • Collaborative team culture.
  • Flexible working hours.
  • Professional development opportunities.

Similar Jobs:

Ivanti logo

Technical Support Engineer - Remote

Ivanti

2 days ago

Join Ivanti as a Technical Support Engineer to provide exceptional support and technical expertise to our customers.

Technical Support
IT Service Management
Troubleshooting
Customer Interaction
UK
Full-time
Customer Service
Tufin logo

Technical Support Engineer - Remote

Tufin

4 days ago

The Technical Support Engineer will provide support and troubleshooting for Tufin products to customers and partners.

Kubernetes
CentOS
RED HAT Enterprise Linux
Apache HTTP Server
USA
Full-time
Customer Service
Intuitive logo

Technical Support Engineer - Remote

Intuitive

5 days ago

The Technical Support Engineer provides front line technical support to customers and field personnel, resolving issues and enhancing customer satisfaction.

Technical Support
Customer Service
Troubleshooting
CRM
Belgium
Full-time
Customer Service
Sokigo logo

Technical Support Engineer - Remote

Sokigo

6 days ago

Join our team as a Technical Support Engineer, providing exceptional customer service and technical assistance.

GIS
Technical Support
Customer Service
Problem-solving
Worldwide
Full-time
Customer Service
Ivanti logo

Technical Support Engineer - Remote

Ivanti

7 days ago

Join Ivanti as a Technical Support Engineer to deliver exceptional support and enhance customer experiences in IT service management.

Technical Support
Customer Service
SQL
ITIL
USA
Full-time
Customer Service