Technical Support Engineer - Remote

Overview

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

In Short

• Take ownership of technical issues and provide clear, effective solutions to customers.
• Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure.
• Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve.
• Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation.
• Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms.
• Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption.
• Analyze and debug logs using GCP, Grafana, and other monitoring tools.

Requirements

• Strong problem-solving skills.
• Experience with technical support or customer service.
• Familiarity with blockchain technologies.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication skills.
• Experience with ticketing systems like Freshdesk.
• Knowledge of monitoring tools such as GCP and Grafana.

Benefits

• Work in an international environment.
• Opportunity to work with cutting-edge technologies.
• Collaborative team culture.
• Flexible working hours.
• Professional development opportunities.