Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 4 weeks ago
Customer Service
Full Time
Czechia

Overview

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

In Short

  • Take ownership of technical issues and provide clear, effective solutions to customers.
  • Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure.
  • Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve.
  • Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation.
  • Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms.
  • Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption.
  • Analyze and debug logs using GCP, Grafana, and other monitoring tools.

Requirements

  • Strong problem-solving skills.
  • Experience with technical support or customer service.
  • Familiarity with blockchain technologies.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent communication skills.
  • Experience with ticketing systems like Freshdesk.
  • Knowledge of monitoring tools such as GCP and Grafana.

Benefits

  • Work in an international environment.
  • Opportunity to work with cutting-edge technologies.
  • Collaborative team culture.
  • Flexible working hours.
  • Professional development opportunities.
Tatum logo

Tatum

Tatum is a leading blockchain development platform and infrastructure provider that empowers developers and enterprises with a flexible framework and tools for building, testing, and running blockchain applications. With a robust portfolio of over 100,000 web3 projects and customers, Tatum is experiencing rapid growth, recently securing $41.5 million in funding. The company fosters a fast-paced, innovative, and collaborative work environment characterized by flat hierarchies and informal communication, emphasizing individual contribution and autonomy.

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