Complaints Executive - Remote

Overview

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for a Complaints Executive who shares our passion for progress!

In Short

• Fully remote contract position
• Starting salary of £23,809.50
• 37.5 hours per week, between 8am and 6pm
• Accountable for resolving customer complaints
• Flexible approach to different complaints
• Communicate with customers via phone and email
• Ensure fair and compliant outcomes for customers
• Investigate complaints and provide resolutions
• Implement changes to prevent future complaints
• Achieve performance measures in quality and complaints

Requirements

• Strong communication skills
• Experience in customer service
• Ability to handle complaints effectively
• Problem-solving skills
• Attention to detail
• Ability to work within standard practices
• Flexibility in approach to customer issues
• Capability to escalate issues when necessary
• Commitment to achieving performance measures
• Experience in financial services is a plus

Benefits

• Fully remote work environment
• Competitive salary
• Opportunity to make a real impact
• Supportive team culture
• Flexible work hours
• Training and development opportunities
• Performance-based incentives
• Access to company resources
• Career advancement potential
• Work-life balance initiatives