Remediations Executive - Mortgages - Remote

Overview

This role involves handling mortgage remediation cases and providing customer service support in the financial services sector.

In Short

• 7 Month Fixed Term Contract
• Salary: £25,000 - £28,000 depending on experience
• Fully Remote position
• Start date: May 2025
• Handle cases of mortgage remediation
• Manage customer service queries for closed and live accounts
• Active complaint management and dispute resolution
• Ensure compliance with regulatory requirements
• Communicate with borrowers about findings and remediation options
• Process remediation payments in loan servicing systems

Requirements

• Experience in customer service or financial services
• Strong communication skills
• Ability to handle complaints and disputes effectively
• Knowledge of regulatory compliance in financial services
• Organizational skills for administrative tasks

Benefits

• Work from home flexibility
• Opportunity to impact the financial services sector
• Collaborative team environment
• Professional development opportunities
• Competitive salary