Enterprise Services Engineer - Remote

Overview

Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Account Managers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customers' success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

In Short

• Work closely with our customers to operationalize, administer and maintain the Tanium Platform.
• Identify opportunities for customers to get greater value from the Tanium platform.
• Address customers’ needs through astute verbal and written communication skills.
• Assign tier 3 support cases to Technical Account Managers.
• Conduct daily health-checks on assigned accounts.
• Document best practices and Play Book entries.
• Provide technical direction to customer IT support staff.
• Collaborate with CSMs on improving Tanium operational status within key accounts.

Requirements

• BA/BS or equivalent experience required.
• Active Secret clearance.
• 5+ years of experience in IT/Consulting.
• 5+ years of experience in Systems Administration/Engineering.
• Tanium certifications highly desired (TCO/TCA).
• Strong troubleshooting skills.
• Ability to articulate and communicate effectively.
• Broad knowledge across several technical domains.

Benefits

• Annual base salary range of $80,000 to $235,000.
• Equity awards.
• Generous benefits package including medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Life, accident, and disability coverage.
• Employee assistance programs.
• 5 days of volunteer time off (VTO).