Account Operations Specialist - Remote

Overview

The Account Operations Specialist will play a critical role in the setup and ongoing support of Tangelo's programs, ensuring smooth operations and cross-functional coordination.

In Short

• Part-time contract role (20-35 hours/week).
• Collaborate with internal teams and external partners.
• Manage operational setup of new programs.
• Address and resolve grievances.
• Create training materials for support teams.
• Track and report on program metrics.
• Work closely with Account Management and Customer Support.
• Identify opportunities to streamline processes.

Requirements

• 4+ years of experience in Program Operations or Account Management.
• Experience coordinating complex projects.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Analytical mindset with spreadsheet proficiency.
• Collaborative and proactive approach.
• Experience with Excel/Google Sheets and CRM platforms.
• Passion for health equity and food accessibility.

Benefits

• Potential for long-term opportunities.
• Competitive compensation for full-time employees.
• Unlimited PTO for full-time employees.
• Medical, dental, and vision options for full-time employees.
• Remote-first work environment.