Account Manager - Remote

Overview

Talkspace is seeking a dynamic, results-driven Account Manager to manage and grow relationships with existing enterprise clients, driving product adoption and ensuring customer satisfaction.

In Short

• Manage and grow relationships with enterprise clients.
• Drive product adoption and ensure customer satisfaction.
• Identify upsell and cross-sell opportunities.
• Lead quarterly business reviews with clients.
• Collaborate with internal teams for seamless onboarding.
• Maintain detailed records using CRM software.
• Monitor account health metrics and address issues.
• Provide feedback to product and engineering teams.
• Work in a remote position based on Eastern Time.
• Help improve mental health outcomes for employees.

Requirements

• 3+ years of experience in account management or sales.
• Experience in SaaS, B2B, or mental health industries preferred.
• Excellent communication and interpersonal skills.
• Strong project management and organizational skills.
• Proficiency with CRM software (Salesforce, HubSpot).
• Results-oriented and proactive.
• Empathetic and customer-focused.

Benefits

• Comprehensive Medical, Dental, and Vision plans.
• 401k Retirement Savings Program with matching.
• Flexible PTO and remote work environment.
• Monthly Wellness Stipend.
• Free access to Talkspace products for you and a household member.
• Regular team events and workshops.
• Competitive salary and benefits package.