Customer Support Manager (Night Shifts) - Remote

Overview

MCR is seeking an experienced Customer Support Manager to join our remote team, focusing on providing top-tier support and managing customer interactions effectively.

In Short

• Provide top-tier customer support via email and chat.
• Handle escalations and complex cases.
• Collaborate with cross-functional teams to resolve issues.
• Track and analyze customer feedback for improvements.
• Assist in developing support processes and policies.
• Support onboarding and training of new team members.
• Prepare regular reports on support performance.

Requirements

• Minimum 2 years of experience in customer support.
• Strong written communication skills in English (B2 level or higher).
• Ability to handle multiple tasks in a remote environment.
• Experience with customer support tools like Zendesk or Freshdesk.
• Proactive, problem-solving mindset.
• Leadership potential for future team management roles.

Benefits

• Career development opportunities into team management.
• Contribute to a company with a large international customer base.
• Fully remote role with flexible working hours.
• Collaborative environment with a dynamic team.