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Global Telephony Manager - Remote

Posted 2 days ago
DevOps / Sysadmin
Full Time
Mexico

Overview

The Global Telephony Manager at Tala will lead the engineering, support, and management of the global telephony environment, ensuring high availability and scalability for customer contactability.

In Short

  • Lead a global team of telephony engineers.
  • Develop and execute a global telephony roadmap.
  • Manage relationships with telephony vendors and partners.
  • Serve as a liaison between telephony and product teams.
  • Ensure operational excellence and compliance for telephony systems.
  • Be hands-on with telephony infrastructure.
  • Provide global on-call support for critical telephony issues.

Requirements

  • 7+ years of experience in managing complex telephony systems.
  • Deep understanding of VoIP technologies.
  • Experience with multi-channel contact center methods.
  • Vendor negotiation and management experience.
  • Extensive experience with global call center architectures.
  • Experience with dialer platforms like Five9 or Genesys.
  • Strong troubleshooting and problem-solving skills.

Benefits

  • Work in a mission-driven company.
  • Remote-first approach with global team collaboration.
  • Opportunities for professional growth and mentorship.
Tala logo

Tala

Tala is a pioneering financial technology company dedicated to empowering the Global Majority—approximately 4 billion individuals underserved by traditional financial systems. With significant funding and a presence across three continents, Tala has successfully served millions of customers, enabling them to start and grow small businesses, manage daily financial needs, and achieve their financial aspirations. Recognized by prestigious lists such as Fortune's Impact 20 and Forbes' Fintech 50, Tala is committed to expanding its product offerings and geographical reach, including ventures into cryptocurrency. The company operates with a remote-first approach and has offices in key locations including Santa Monica, Nairobi, Mexico City, Manila, and Bangalore. Tala values diversity and inclusion, believing that a varied team fosters innovation and better solutions for its customers.

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