Bilingual Client Services Specialist - Remote

Overview

As a Bilingual Client Services Specialist at Global Payments, you will be part of a dynamic team that drives revenue generation and customer retention through excellent service and relationship management.

In Short

• Identify sales opportunities within assigned portfolios.
• Cross-sell and up-sell bank card services.
• Handle retention issues and maintain positive relationships with merchants.
• Manage customer service inquiries with prompt follow-up.
• Set up new merchant locations and integrated POS systems.
• Document all customer interactions and resolutions.
• Utilize strong negotiation and communication skills.
• Work independently and escalate issues when necessary.
• Engage in equipment setups and integration projects.
• Promote additional services offered by Global Payments.

Requirements

• High School diploma required.
• Fluency in French and English, both written and spoken.
• 1-2 years of sales or B2B customer service experience.
• Strong negotiation and sales skills.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Effective time management and organizational skills.
• Strong analytical skills for independent work.
• Ability to identify merchant needs using probing techniques.
• Commitment to superior customer service.

Benefits

• Comprehensive medical, dental, and vision care.
• EAP programs and paid time off.
• Recognition programs and retirement options.
• Charitable gift matching programs.
• Worldwide days of service.