Bilingual Client Service Specialist - Remote

Overview

As a Remote Bilingual Client Service Specialist at Heard and Smith, LLP, you will play a vital role in supporting clients throughout the claims process, utilizing your bilingual skills in a fast-paced and professional environment.

In Short

• Remote position requiring fluency in Spanish and English.
• Handle 50-75 calls per day in a call center setting.
• Build and maintain client relationships.
• Achieve a quality score of 90% or above on calls.
• Document client interactions in a paperless database.
• Work full-time, Monday to Friday, with no nights or weekends.
• Paid holidays and accrued paid time off.
• Competitive salary based on experience.
• 401k with annual employer profit-sharing contributions.
• Great team environment and wellness program.

Requirements

• Fluent in Spanish and English (verbal and written).
• High School Diploma; degree preferred.
• Customer service and call center experience.
• Minimum 40 WPM typing speed.
• Knowledge of computer technology and MS Office.
• Strong people skills and attention to detail.
• Ability to work under pressure and meet performance standards.
• Problem-solving skills and confidentiality maintenance.
• Legal background preferred.
• Self-motivated and reliable.

Benefits

• Paid holidays and accrued paid time off.
• Competitive salary of $14.50-$16.50 per hour.
• 401k with annual profit-sharing contributions.
• Great medical benefits package.
• Wellness program.
• Supportive team environment.