Product Analyst, Chat - Remote

Overview

The Product Analyst will contribute to enhancing the customer support experience at Tabby by optimizing chat tools and AI-driven solutions.

In Short

• Join the Customer Happiness team at Tabby.
• Focus on enhancing customer support experiences.
• Provide analytical support to product and business teams.
• Conduct research and A/B tests for new product features.
• Develop data visualizations and reports.
• Support existing metrics and identify areas for improvement.
• Collaborate with cross-functional teams.
• Minimum of 2 years of experience required.
• Proficiency in SQL and data visualization tools.
• Flexible working hours with remote work options.

Requirements

• 2+ years of work experience as a Product/Data Analyst.
• Proficiency in SQL and relational databases.
• Experience with data visualization tools like Tableau.
• Experience in designing and conducting A/B tests.
• Knowledge of Python is a plus.
• Strong quantitative skills.
• Excellent English communication skills.

Benefits

• Remote work from anywhere in the world.
• Flexible working hours.
• Autonomy and responsibility from day one.
• Participation in employee stock options program.
• Health Insurance.