Enterprise Solution Architect - Remote

Overview

SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.

In Short

• Support High-Value Accounts by collaborating with Enterprise Customer Success Managers and Account Executives.
• Gather and analyze detailed technical and business requirements from customer stakeholders.
• Prepare and present custom demo environments and conduct POCs.
• Provide advanced technical assistance and troubleshooting for our AI ITSM SaaS platform.
• Lead product demos and articulate the solution’s value proposition.
• Develop creative workarounds and custom solutions for unique customer requirements.
• Travel to customer locations as required for hands-on support.
• Act as a bridge between customers and the product team for feature enhancements.
• Capture and communicate customer feedback for product improvement.

Requirements

• 5+ years in a customer-facing technical role such as Sales Engineering or Solutions Engineering.
• Proven experience with SaaS platforms and cloud technology.
• Strong understanding of business drivers and aligning technical solutions with strategic objectives.
• Passion for delivering exceptional customer experiences.
• Strong troubleshooting skills and creative problem-solving abilities.
• Excellent written and verbal communication skills.
• Willingness to travel up to 25% to meet clients onsite.

Benefits

• Opportunity to work with a leading SaaS company in a growing industry.
• Collaborative work environment with a focus on innovation.
• Engagement with high-value enterprise clients.
• Professional development opportunities.
• Competitive compensation and benefits package.