Technical Customer Support (L1) - Remote

Overview

This role is a fully remote internship for a Technical Customer Support (L1) position at Synthflow, where you will help manage customer inquiries and support tools.

In Short

• Fully remote role allowing work from anywhere.
• Requires some work in ET hours.
• Salary range of 35,000 - 45,000 EUR based on experience.
• Opportunity to learn and grow within the company.
• Handle customer inquiries and manage support tools.
• Respond to tickets in Zendesk, covering various customer issues.
• Assist with operational tasks and product improvements.
• Advocate for customers by creating bug reports and feature requests.
• Potential for transition to a full-time role.
• Work with innovative technology in a fast-paced environment.

Requirements

• Eagerness to learn and develop technical skills.
• Ability to simplify complex technical concepts.
• Strong written communication skills.
• Proactive attitude and independent decision-making.
• Passion for customer support.

Benefits

• Potential for a full-time role after the internship.
• Ownership over your work and contributions.
• Be part of a small, agile team.
• Work with cutting-edge technology.
• Remote flexibility for productivity.