Customer Support Technician - Remote

Overview

As a Customer Support Technician, you will provide tier 1 technical support to users across a wide variety of client organizations, including nonprofits, tech startups, and small/medium businesses. This role is crucial to Pixel’s IT service offering and integral to maintaining our high standard of excellent customer service, efficient troubleshooting, and proactive problem-solving.

In Short

• Provide tier 1 technical support to users.
• Process and resolve user technical support tickets.
• Monitor support queues and triage incoming requests.
• Build and maintain good professional rapport with end users.
• Optimize and improve organizational documentation.
• Uphold client and internal protocols for IT security.
• Collaborate with other internal teams on escalated issues.
• Work in a fast-paced environment.
• Communicate clearly across multiple channels.
• Enjoy helping people resolve technical issues.

Requirements

• Strong technical problem-solving skills.
• Attention to detail and excellent information-gathering skills.
• Ability to thrive in a complex work environment.
• Empathetic and patient demeanor.
• Experience in customer service or technical support.

Benefits

• Opportunity to work with diverse client organizations.
• Engagement in a supportive team environment.
• Professional development opportunities.