Director of Customer Marketing - Remote

Overview

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.

Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust!

In Short

• Architect and lead the Customer Marketing department, managing a team of specialists across Engagement/Lifecycle, Revenue Retention & Expansion, and Community & Events.
• Own the end-to-end messaging strategy, including audience segmentation and personalized journeys to drive adoption and usage.
• Design and scale marketing motions that support revenue retention and seat expansion, working closely with sales and customer success to maximize customer lifetime value.
• Oversee Syndio’s customer community and events strategy, turning users into champions and vocal advocates through high-impact programming and peer-to-peer networking.
• Serve as a core partner to the Product, Demand Gen, and Ops & Analytics teams to ensure a unified customer experience.
• Partner with the Marketing Analytics team to build performance dashboards, using experimentation and insights to demonstrate marketing’s contribution to retention and expansion.

Requirements

• Knowledge of how to engage with F2500 CXOs via multiple channels to drive engagement and expansion.
• 10+ years of marketing experience, with a proven track record of managing high-performing teams in a B2B SaaS environment.
• Deep expertise in multi-channel orchestration (email, in-app, notifications) and customer lifecycle management.
• Demonstrated ability to drive measurable business outcomes, specifically in revenue retention and account expansion.
• Experience functioning in complex, matrixed environments, with the ability to influence stakeholders at the executive level.
• A passion for workplace equity and the ability to communicate Syndio's values to a diverse audience of global brands.

Benefits

• 💰 Competitive Compensation. For this role our salary is targeted at $166,000 -$195,000 per year.
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to.
• 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥 Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future.
• Fully remote model - #LI-Remote