Remote Otter LogoRemoteOtter

Director of Customer Marketing - Remote

Posted 2 weeks ago
Marketing
Full Time
CA, USA

Overview

The Director of Customer Marketing at Writer will lead the customer marketing team to enhance customer visibility and engagement, driving the mission to make customers famous.

In Short

  • Lead the customer marketing team to recruit customer advocates.
  • Produce compelling written and video assets highlighting customer successes.
  • Manage customer advisory boards with executives from Fortune 500 companies.
  • Integrate customer stories into marketing initiatives like webinars and podcasts.
  • Equip sales teams with tools and narratives to communicate Writer's value.
  • Work with customer success to promote Writer’s program management methodology.
  • Build relationships with executives and cross-functional partners.
  • Mentor and manage the customer marketing team.

Requirements

  • Track record in customer marketing strategy and execution.
  • 7+ years in B2B marketing, particularly in tech or SaaS.
  • Strong communication skills for diverse audiences.
  • Understanding of the enterprise market and buyer’s journey.
  • Strategic thinker with a results-driven approach.
  • Strong relationship builder with internal and external stakeholders.
  • Ability to thrive in a fast-paced environment.
  • Keen eye for quality and excellence in outputs.

Benefits

  • Generous PTO and company holidays.
  • Medical, dental, and vision coverage.
  • Paid parental leave for 12 weeks.
  • Fertility and family planning support.
  • Flexible spending and health savings accounts.
  • Annual work-life stipends for home office and wellness.
  • Company-wide and team off-sites.
  • Competitive compensation, stock options, and 401k.
Writer logo

Writer

Writer is a full-stack generative AI platform that delivers transformative ROI for leading enterprises worldwide. Recognized as one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers clients such as Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to revolutionize their work processes. Founded in 2020, with offices in major cities including San Francisco, New York City, Austin, Chicago, and London, Writer's team of over 250 employees is dedicated to creating secure and reliable AI applications that address critical business challenges. The company offers a suite of development tools powered by its advanced family of LLMs, alongside customizable AI guardrails, and is on a mission to build a better future of work.

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