Director of Customer Marketing - Remote

Overview

The Director of Customer Marketing at Writer will lead the customer marketing team to enhance customer visibility and engagement, driving the mission to make customers famous.

In Short

• Lead the customer marketing team to recruit customer advocates.
• Produce compelling written and video assets highlighting customer successes.
• Manage customer advisory boards with executives from Fortune 500 companies.
• Integrate customer stories into marketing initiatives like webinars and podcasts.
• Equip sales teams with tools and narratives to communicate Writer's value.
• Work with customer success to promote Writer’s program management methodology.
• Build relationships with executives and cross-functional partners.
• Mentor and manage the customer marketing team.

Requirements

• Track record in customer marketing strategy and execution.
• 7+ years in B2B marketing, particularly in tech or SaaS.
• Strong communication skills for diverse audiences.
• Understanding of the enterprise market and buyer’s journey.
• Strategic thinker with a results-driven approach.
• Strong relationship builder with internal and external stakeholders.
• Ability to thrive in a fast-paced environment.
• Keen eye for quality and excellence in outputs.

Benefits

• Generous PTO and company holidays.
• Medical, dental, and vision coverage.
• Paid parental leave for 12 weeks.
• Fertility and family planning support.
• Flexible spending and health savings accounts.
• Annual work-life stipends for home office and wellness.
• Company-wide and team off-sites.
• Competitive compensation, stock options, and 401k.