Customer Success Manager - Remote

Overview

Symmetrio is recruiting a Customer Success Manager for our client, a leader in oncology software innovation. This position plays a vital role in supporting and guiding customers through technical challenges while collaborating with internal teams to resolve application issues effectively. You will serve as the voice of the customer, bridging the gap between external stakeholders and internal DevOps teams, ensuring a seamless and successful client experience.

In Short

• Act as the primary point of contact for customers, ensuring their needs are met with timely and effective support.
• Understand and communicate customer challenges, escalating issues to DevOps or engineering teams when necessary.
• Collaborate with multidisciplinary teams to troubleshoot, diagnose, and resolve application issues.
• Facilitate regular client touchpoints, providing updates on technical progress and application enhancements.
• Gather, synthesize, and document user feedback for continuous product improvement.
• Manage customer onboarding, ensuring seamless adoption of the our client's platform.
• Educate customers on product functionality and best practices to maximize value.
• Proactively identify risks and propose solutions to improve client outcomes and satisfaction.

Requirements

• Skilled communicator with a strong technical background.
• Ability to articulate complex application issues.
• Experience in customer support or success roles.
• Proven ability to collaborate with internal teams.
• Strong problem-solving skills.
• Experience in the software or technology industry.
• Ability to manage multiple client accounts.
• Proficiency in gathering and analyzing user feedback.

Benefits

• Opportunity to work with a leading company in oncology software innovation.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.