Head of Operations - Remote

Overview

Sword Health is on a mission to free two billion people from pain by using AI Care to change lives and save millions for our enterprise clients. We are experiencing hyper growth and looking for passionate individuals to help us scale our global impact.

In Short

• Lead and develop a team of 100+ members.
• Build data-backed strategies to enhance member experience.
• Optimize staffing models for better utilization.
• Identify process improvements with an AI-first approach.
• Provide insights for clinical partnership operations.
• Establish success metrics for performance optimization.
• Develop and monitor financials for the operations organization.
• Support cross-functional projects for efficient scaling.
• 6+ years of experience in Operations or Strategy required.
• Exceptional communication and team-building skills needed.

Requirements

• Experience in a startup environment.
• Data-driven mindset with analytical skills.
• Proven project structuring experience.
• Strong customer-centric approach.
• Proficient in data analysis tools.
• Ability to manage chaos and ambiguity.

Benefits

• Opportunity to make a significant impact.
• Work in a mission-driven environment.
• Collaborate with a talented team across three continents.
• Competitive compensation and growth opportunities.
• Recognition as a top startup employer.