Billing Specialist - Remote

Overview

The Billing Specialist role involves managing billing operations, resolving client queries, and maintaining accurate client records while ensuring a high level of customer satisfaction.

In Short

• Handle billing operations and client account maintenance.
• Utilize tools like SAP, Salesforce, and ServiceNow.
• Verify equipment needs and set client expectations.
• Manage internal and external queries related to invoices.
• Establish relationships with clients for better service delivery.
• Assist in project management and coordination with teams.
• Conduct training and mentoring for new hires.
• Work in a hybrid model with flexible hours.
• Participate in career development programs.
• Engage in social impact initiatives through volunteer opportunities.

Requirements

• Graduate/Post Graduate in Accounting.
• 2 years of relevant experience in billing or customer service.
• Strong problem-solving and communication skills.
• Experience with ERP systems and portal uploads.
• Exceptional organizational skills.
• Ability to work night shifts as required.
• Customer-focused with a service delivery mindset.
• Proficient in MS Office.
• Strong relationship-building skills.
• Ability to work collaboratively in a team environment.

Benefits

• Flexible hybrid work model.
• Work-life balance initiatives.
• Comprehensive benefit plans including mental health support.
• Career development and growth opportunities.
• Employee incentive programs.
• Paid volunteer days and social impact projects.
• Access to wellness resources.
• Supportive workplace culture focused on inclusion.
• Competitive vacation policies.
• Recognition as an employer of choice.