Billing Specialist - Remote

Overview

The Billing Specialist is responsible for the accurate and timely execution of the company’s billing processes, ensuring sales invoicing is completed in line with customer agreements and internal standards.

In Short

• Prepare and issue accurate, timely sales invoices per customer agreements and billing schedules.
• Ensure correct invoice posting in systems (e.g., NetSuite) with proper tax codes, currencies, and terms.
• Review billing data and support the month-end close through accurate reporting and reconciliation.
• Manage the billing inbox and resolve client inquiries to avoid delays in revenue collection.
• Process credit notes, adjustments, and refunds, ensuring compliance with internal and tax requirements.
• Apply payments, credit memos, and refunds accurately to maintain current account balances.
• Assist with bank reconciliations and ensure alignment between sales and general ledgers.
• Collaborate across Sales, Customer Success, and Finance teams to validate billing and support accounting activities.
• Support collections by tracking failed payments, investigating issues, and partnering with the Global Credit Controller.
• Maintain billing records, respond to internal requests, generate reports, and support process improvements.

Requirements

• Knowledge of billing processes, accounting principles, and financial systems.
• Proficiency in accounting software and Microsoft Office, particularly Excel.
• Excellent attention to detail and accuracy.
• Exceptional organizational and time management skills.
• Ability to work in a team environment and with cross-functional teams.
• Strong customer-oriented mindset and desire to deliver a first-class billing experience.
• Strong analytical and problem-solving skills.
• Previous experience in dealing with tasks associated with accounts receivable and billing.

Benefits

• Work with amazing teams committed to giving great customer service.
• DEIB Commitment: We're dedicated to creating an inclusive and equitable environment for all.
• Bright Minds: Learn from some of the most brilliant and kind people you’ll ever meet!
• Work from home allowance.
• Full IT equipment will be provided.
• 4 weeks vacation.
• 12 wellness days.
• Professional Development Fund.
• Comprehensive Benefits & HCSA.
• $500 one-time work from home setup.