Account Manager - Remote

Overview

The Account Manager at Swapcard will be responsible for managing client accounts, focusing on both renewals and new business development within the event technology sector.

In Short

• Manage a defined set of client accounts.
• Focus on high value account renewals and hunting for new business.
• Strong skills in pipeline creation and upselling.
• Fluent in English; additional languages are a plus.
• Exceptional communication and presentation skills required.
• 3+ years of SaaS sales experience needed.
• 1+ years of experience in the event industry preferred.
• History of achieving retention and growth targets.
• Work in a fully remote environment.
• Champion diversity and collaboration within the team.

Requirements

• Must be disciplined and proactive in account management.
• Exceptional comfort with phone and video conferencing.
• Persistent, optimistic, and charismatic personality.
• Ability to develop relationships with senior stakeholders.
• Secure client portfolio and mitigate competitor threats.
• Increase client satisfaction to 80% with the customer success team.
• Reliable forecasting and deal transparency skills.
• Adoption of best practices for account penetration.
• Proactively engage with various business units for additional business opportunities.
• Develop and nurture financial partnerships with clients.

Benefits

• Fully remote work opportunities.
• Inclusive culture promoting diversity.
• Opportunity to work with a global team of innovators.
• Flexible working environment.
• Engaging and meaningful work in the event technology sector.