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Luxury Hotel Client Advisor with Italian & English - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Luxury Hotel Client Advisor, you will assist customers in planning their perfect stay with a global hospitality leader, ensuring excellent customer satisfaction through various communication channels.

In Short

  • Assist customers with hotel reservations worldwide
  • Provide information about rooms, services, and offers
  • Manage bookings, changes, and cancellations
  • Support loyalty program members
  • Handle customer requests via phone, chat, or email
  • Ensure excellent customer satisfaction
  • Work in a dynamic, international environment
  • Opportunity to work from home
  • Permanent contract with job security
  • Competitive salary and bonuses

Requirements

  • Fluency in Italian (C1) and English (B2+)
  • Good communication and interpersonal skills
  • Basic computer literacy and multitasking ability
  • Customer-oriented mindset
  • Previous experience in Hospitality is a plus

Benefits

  • Permanent contract and job security
  • Competitive salary and bonuses
  • Additional health and life insurance
  • Food vouchers
  • 21 days paid annual leave
  • 1.5 hours paid breaks per day
  • Paid training and career development
  • Opportunity to work from home
  • Supportive international team
  • Real career growth opportunities
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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