Luxury Hotel Client Advisor with Italian & English - Remote

Overview

As a Luxury Hotel Client Advisor, you will assist customers in planning their perfect stay with a global hospitality leader, ensuring excellent customer satisfaction through various communication channels.

In Short

• Assist customers with hotel reservations worldwide
• Provide information about rooms, services, and offers
• Manage bookings, changes, and cancellations
• Support loyalty program members
• Handle customer requests via phone, chat, or email
• Ensure excellent customer satisfaction
• Work in a dynamic, international environment
• Opportunity to work from home
• Permanent contract with job security
• Competitive salary and bonuses

Requirements

• Fluency in Italian (C1) and English (B2+)
• Good communication and interpersonal skills
• Basic computer literacy and multitasking ability
• Customer-oriented mindset
• Previous experience in Hospitality is a plus

Benefits

• Permanent contract and job security
• Competitive salary and bonuses
• Additional health and life insurance
• Food vouchers
• 21 days paid annual leave
• 1.5 hours paid breaks per day
• Paid training and career development
• Opportunity to work from home
• Supportive international team
• Real career growth opportunities