Bilingual Sports Customer Service Representative - Remote

Overview

Join our high-performing Streaming Services team as a Bilingual Sports Customer Service Representative, providing exceptional service to sports fans while working from home.

In Short

• Provide customer service via chat, SMS, email, and voice.
• Help fans navigate digital sports platforms.
• Educate fans on streaming and fantasy account creation.
• Utilize technology tools to resolve inquiries.
• Maintain knowledge of client’s products and services.
• Work from a secure, distraction-free home environment.
• Receive paid training and PTO.
• Access to medical, dental, and vision benefits.
• Opportunities for advancement within the company.
• Participate in employee discounts and wellness programs.

Requirements

• Bilingual in English and Spanish.
• High school diploma or GED.
• 1+ year of customer service experience.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft programs.
• Ability to type 30+ words per minute.
• Strong knowledge and passion for sports.
• Ability to multitask in a fast-paced environment.
• Efficient in website/digital navigation.

Benefits

• Paid training and flexible vacation policy.
• Additional pay incentives and recognition programs.
• Medical, dental, and vision benefits.
• Advancement opportunities with internal promotions.
• Employee discounts and wellness programs.