Bilingual Customer Service Representative - Remote

Overview

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative local to Chicago, IL, who will act as the first point of contact for customers seeking assistance over the phone or through email.

In Short

• Act as the initial and primary point of contact for customers.
• Provide accurate resolutions for customer inquiries.
• Explain billing types, charges, and rates to customers.
• Research and analyze customer inquiries effectively.
• Direct unresolved issues to the appropriate department.
• Maintain high standards of service quality and professionalism.
• Provide information on billing and municipal requirements.

Requirements

• 1-3 years of customer service experience in a call center.
• Strong verbal and written communication skills.
• Proficiency in English and fluency in Spanish.
• Computer literate with the ability to navigate multiple applications.
• Minimum typing speed of 35 wpm.
• Good attendance record.
• Attention to detail and strong organizational skills.
• High school diploma or GED required.

Benefits

• Voted one of Chicago's Best Places to Work.
• Supportive work environment.
• Opportunities for professional growth.