Ecommerce Customer Service Representative - Remote

Overview

As the eCommerce Customer Service Representative, you will be responsible for ensuring that customers experience a seamless, high-performing, and brand-aligned shopping journey. This role supports day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and customer satisfaction.

In Short

• Lead customer onboarding for new ecommerce clients, ensuring smooth Shopify setup, configuration, and launch readiness.
• Provide day-to-day customer service support, resolving order, platform, and account-related inquiries quickly and professionally.
• Serve as a primary point of contact for clients, partnering closely with the CS and sales team to ensure high satisfaction and retention.
• Manage time-sensitive requests in a fast-paced, high-volume ecommerce environment.
• Identify process gaps and proactively improve workflows to enhance onboarding efficiency and overall customer experience.

Requirements

• Experience in eCommerce customer service.
• Proficiency in Shopify or similar eCommerce platforms.
• Strong problem-solving skills.
• Excellent communication skills.
• Able to work in a fast-paced environment.

Benefits

• Opportunity to work with a dynamic team.
• Career growth opportunities.
• Flexible working hours.
• Employee discounts on products.