Customer Service Representative - eCommerce - Remote

Overview

The eCommerce Customer Service Representative provides friendly, efficient support for online customers, handling enquiries related to orders, returns, and account issues while ensuring a smooth and consistent customer experience.

In Short

• Respond to customer enquiries via email, phone, and Microsoft Teams
• Manage eCommerce order enquiries across multiple brands
• Liaise with retail stores to confirm order status
• Process and manage standard returns and exchanges
• Review flagged orders for potential fraud
• Document customer interactions within CRM systems
• Follow established workflows for complex cases
• Support continuous improvement initiatives

Requirements

• Strong communication skills
• Experience in customer service or eCommerce
• Familiarity with CRM systems
• Ability to work independently
• Problem-solving skills
• Attention to detail
• Ability to work in a fast-paced environment

Benefits

• 100% remote work
• Competitive salary
• Work-life balance with fixed hours
• Opportunity to work with a leading retailer
• Access to company resources and training