Product Support Consultant (Water Solutions) - Remote

Overview

Join our team as a Product Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via calls, emails, and chats
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates
• Troubleshoot technical issues over the phone
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

Requirements

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong phone communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre-sales experience
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development