Remote Otter LogoRemoteOtter

Product Support Consultant - Remote

Posted Yesterday
Customer Service
Full Time
Bosnia and Herzegovina

Overview

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Work securely with sensitive customer information
  • Apply best practices for customer happiness
  • Maintain knowledge of client products and services
  • Communicate with developers and other departments

Requirements

  • Excellent English skills (C1 level)
  • Experience in software application support
  • Familiarity with software development processes
  • Ability to troubleshoot technical issues
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop/computer with at least 8GB RAM
  • Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Benefits

  • Fixed schedule: Monday to Friday, 10 AM–6 PM, Bosnia time
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on growth
  • Opportunities for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

Share This Job!

Save This Job!

Similar Jobs:

SupportYourApp logo

Product Support Consultant - Remote

SupportYourApp

Yesterday

Join our team as a Product Support Consultant and provide exceptional customer support in a fully remote role.

Worldwide
Full-time
Customer Service
SiteZeus logo

Support Consultant - Remote

SiteZeus

2 weeks ago

Join SiteZeus as a Support Consultant to provide exceptional customer service and support to clients in a remote setting.

USA
Full-time
Customer Service
$40,000 - $50,000/year

Highmark

Product Consultant - Remote

Highmark

3 weeks ago

The Product Consultant will lead product management and development projects within the healthcare sector.

PA, USA
Full-time
Product
$67,500 - $126,000/year
Apply Digital logo

Product Consultant - Remote

Apply Digital

4 weeks ago

The Product Consultant at Apply Digital leads the development and delivery of digital products, collaborating with clients and cross-functional teams.

Latin America
Full-time
Product
Togetherwork logo

Support Consultant - Remote

Togetherwork

6 weeks ago

Join our team as a Support Consultant to provide technical support for Dynamics 365 software products.

USA
Full-time
Customer Service
55000 - 60000 USD/year