Product Support Consultant - Remote

Overview

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay updated with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience in software application support is a must
• Familiarity with software development processes
• Ability to troubleshoot and solve technical issues efficiently
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 12 PM–8 PM, Georgia time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development