L2 Technical Support Consultant (Brazil) - Remote

Overview

Join our Technical Support Engineer team and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Assume ownership of technical issues reported by customers
• Resolve support inquiries of various difficulties
• Gather data to resolve complex tickets
• Maintain working knowledge of client’s products and services
• Support on-site activities for technicians and customers
• Manage and maintain updated records of failures and bugs
• Excellent English communication skills required
• 1–2 years of prior experience in tech support
• Experience with CRMs and ticketing systems

Requirements

• Strong familiarity with Windows and Linux operating systems
• Solid understanding of hardware and software interactions
• Strong troubleshooting and problem-solving skills
• Experience with UAV/UAS systems is a plus
• Hands-on experience with network-related architecture
• Degree in computer science or information technology preferred
• Certification in Microsoft, Linux, or Cisco is a plus

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development