Infrastructure Support Consultant - Remote

Overview

Join our team as an Infrastructure Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Investigate and resolve connectivity questions and issues
• Diagnose why systems cannot connect to or pull data from different data platforms
• Collaborate with internal teams to ensure smooth data flows and integrations
• Maintain documentation and follow established support processes
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Requirements

• Excellent English (at least C1 for both spoken and written)
• Understanding of various data platforms, including Microsoft, Google, AWS, Azure, and on-premises databases
• Prior experience in technical support
• Ability to analyze and troubleshoot data connectivity issues across multiple environments
• Analytical & research skills
• Customer-oriented and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday-Friday, 3 PM – 11 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development