Customer Support Consultant - Remote

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

Requirements

• Excellent English and French skills (C1-C2 for both spoken and written)
• Minimum of 1 year in customer support
• Experience in the tourism industry
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns.
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development