Customer Support Consultant - Luxury Brand - Remote

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional customer support via calls, chats, and emails
• Manage end-to-end customer cases and ensure timely resolution
• Communicate with stakeholders to meet customer expectations
• Maintain accurate records of interactions and cases
• Meet team KPIs
• Stay updated with cutting-edge technology
• Securely manage customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in Customer Expectations Management or Customer Success
• At least 6 months of experience in customer support
• High attention to detail
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer with stable internet

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Conditions for self-development