Customer Support Consultant (Fluent in English and Russian) - Remote

Overview

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional customer support in the blockchain sector via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay updated with cutting-edge technology
• Work securely with sensitive customer information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English and Russian language skills (C1 level)
• Experience in customer service
• Personal or professional experience in crypto
• Experience providing support via live chats
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer with at least 8GB of RAM and stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development