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Bilingual Customer Support Consultant (French & English) - Remote

Posted 22 hours ago
Customer Service
Full Time
Tunisia

Overview

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • E2E case handling: from complaint acknowledgment to investigation and final decision
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services

Requirements

  • Fluent English and French (C1 written and spoken for both languages is a must)
  • Previous experience in luxury customer support
  • Attentive to details
  • Critical thinking
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

  • Fixed schedule, Monday–Sunday, 10/11 AM–6/7 PM, CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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