L2 Electrotechnical Support Engineer (Part-Time, Remote)

Overview

Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional technical support via calls and emails.
• Assume ownership of technical issues.
• Resolve support inquiries of various difficulties.
• Gather data to ensure the required technical info is collected to resolve even more complex tickets.
• Support on-site activities for both technicians, customers, and subcontractors.
• Maintain working knowledge of our client’s products and services.
• Manage and maintain updated records of failures, maintenance activities, and bugs.
• Excellent English communication skills (at least C1 for both spoken and written).
• 2–4 years of prior experience in technical support, field service or related technical role.
• Strong troubleshooting and problem-solving skills.

Requirements

• Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a must.
• Experience communicating with electricians, contractors or technically-minded customers.
• Familiarity with construction plans or wiring schematics.
• Experience with Google Workspace, Help Scout (or similar ticketing system).
• Experience with Pipeline Deals CRM and QuickBooks.
• Excellent interpersonal skills.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.