Customer Service Phones Associate - Remote

Overview

The Customer Service Phones Associate will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests related to SupplyHouse’s products and services.

In Short

• Fully remote role available in select states.
• Work schedule includes weekdays and weekends.
• Answer phones in a friendly and professional manner.
• Process customer orders, changes, and returns.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Record details of inquiries and complaints.
• Attend weekly customer service meetings.
• Collaborate with team members to enhance customer service.
• Receive a one-time stipend for home office setup.

Requirements

• Bachelor's degree preferred.
• Customer-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to remain calm during escalated situations.
• Ability to make independent decisions.
• Stable internet connection required.
• Ability to work remotely, both independently and on a team.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k with company match.
• Paid vacation and sick days.
• Opportunities for professional development.
• Engagement in community support initiatives.