Customer Research & Insights Analyst - Remote

Overview

As a Customer Research & Insights Analyst, you will join our Customer Experience (CX) Team to execute customer and market research projects that provide actionable insights to enhance customer experience.

In Short

• Develop research tools including survey questionnaires and usability testing protocols.
• Coordinate and execute consumer research projects.
• Conduct interviews and moderate focus groups.
• Recruit and manage research participants.
• Analyze findings to identify trends and improvement opportunities.
• Prepare research summaries and presentations for stakeholders.
• Maintain detailed records of participant engagement and research assets.
• Support process improvements in data collection and reporting.
• Collaborate with cross-functional teams.
• Ensure projects are delivered on time and within scope.

Requirements

• Bachelor's degree in Marketing, Communications, Psychology, Sociology, or related field.
• 1+ years of experience in marketing, customer service, or UX research.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Eagerness to build expertise in research and data analysis.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and sick time.
• Company-paid life insurance and long-term disability.
• Flexible Spending Account (FSA).
• Company-provided equipment and work from home stipend.
• $750 annual professional development budget.
• $25 monthly Grubhub credit.
• Company rewards and recognition program.
• And more!