Mid-Market Customer Success Manager - Remote

Overview

Superside is looking for a strategic Mid-Market Customer Success Manager to manage and nurture a portfolio of approximately 20 dynamic, predominantly US-based Mid-Market accounts. This role involves acting as a trusted advisor to customers, ensuring they maximize their value from Superside.

In Short

• Manage a portfolio of Mid-Market accounts.
• Act as a trusted advisor to customers.
• Drive retention, expansion, and satisfaction.
• Engage with both end-users and executives.
• Anticipate customer needs and drive adoption.
• Implement scalable processes to enhance customer experience.
• Support provided from day one with onboarding.
• Focus on strategic, proactive customer engagement.
• Help brands grow through innovative solutions.
• Differentiate from traditional customer support roles.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to understand customer strategies and needs.
• Proactive problem-solving skills.
• Experience in strategic marketing is a plus.
• Familiarity with creative solutions and design services.
• Ability to work with diverse teams and stakeholders.
• Strong organizational skills.
• Experience in a fast-paced environment.
• Willingness to learn and adapt.

Benefits

• Opportunity to make a real impact.
• Robust onboarding program.
• Well-documented processes for support.
• Work with dynamic Mid-Market brands.
• Access to innovative creative solutions.
• Collaborative work environment.
• Career growth opportunities.
• Supportive team culture.
• Flexible work arrangements.
• Competitive compensation package.