Manager, Dispute Operations - Remote

Overview

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

In Short

• Manage customer disputes to ensure compliance with relevant rules and standards.
• Oversee a team of analysts to align work with business priorities.
• Collaborate with dispute service providers to ensure compliance with SLAs.
• Prepare regular reporting on disputes for stakeholders.
• Drive continuous improvement in disputes processes using data.

Requirements

• 5+ years of experience with card-not-present disputes.
• 2+ years of people management experience.
• Strong analytical skills with proficiency in business intelligence tools.
• Strong critical thinking skills.
• Resourceful and self-motivated.

Benefits

• Opportunity to grow and make an impact.
• Invest in learning and celebrate bold ideas.
• Create pathways for career growth.
• Work in a fast-paced environment with a people-first approach.
• Be part of a mission-driven company.