Technical Writer - Remote

Overview

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

In Short

• Refactor and maintain technical support Wiki according to internal style guides.
• Collaborate with different departments to ensure comprehensive content coverage.
• Create technical documentation and process guides.
• Create visual assets like UML/BPMN charts.
• Conduct ongoing articles audit for relevance.
• Process feedback on existing materials.
• Assist in developing training materials.
• Enhance content management strategies.

Requirements

• B2 level or higher in written and verbal communication.
• 2-3+ years in technical documentation.
• In-depth understanding of Atlassian products, especially Confluence.
• Knowledge of documentation strategies and content management.
• Ability to convey complex information clearly.
• Experience as a Knowledge Base maintainer.
• Ability to work with cross-functional teams.

Benefits

• Competitive compensation based on expertise.
• Work on impactful technology.
• International project with a global team.
• Remote-first company.
• Paid vacation and sick leave.