VP of Customer Solutions - Remote

Overview

The VP of Customer Solutions at Sully.ai will lead the development of the Customer Success function, ensuring that healthcare providers achieve measurable value from AI solutions.

In Short

• Build and manage a customer success team.
• Develop onboarding frameworks for customer engagement.
• Collaborate with technical teams to enhance product based on customer feedback.
• Establish metrics for customer success and product adoption.
• Manage strategic relationships with key customers.
• Implement incident and escalation management processes.

Requirements

• 5+ years of customer success experience in SaaS or AI.
• Experience in a startup or high-growth environment.
• Strong engineering and technical problem-solving skills.
• Customer-centric mindset with data-driven approach.
• Flexibility to work within a global team schedule.

Benefits

• Shape the future of healthcare.
• Impact early-stage company growth.
• Remote-first work culture.
• Competitive salary and equity options.
• Opportunity to tackle complex scalability challenges.