Support Specialist (Contract) - Remote

Overview

This is a contract role for a Support Specialist at a fast-growing healthcare technology company that delivers AI-powered scribing services. The role involves providing top-tier support and ensuring customer success by handling frontline support requests and troubleshooting product issues.

In Short

• Provide real-time support response to incoming tickets.
• Troubleshoot AI scribe note generation issues.
• Maintain professional communication with users.
• Identify patterns in recurring issues for continuous improvement.
• Collaborate with internal teams to resolve technical bugs.
• Work independently across a 12-hour daily coverage window.
• Experience in technical support or customer success preferred.
• Familiarity with clinical workflows and EMR/EHR systems is a plus.
• Flexible remote work with a structured shift schedule.
• Opportunity to influence support operations at scale.

Requirements

• 3-5+ years in a technical support or customer success role.
• Experience with enterprise customers under strict SLAs.
• Excellent communication skills.
• Attention to detail and proactive mindset.
• Ability to work independently.

Benefits

• Flexible remote work.
• Collaborative team environment.
• Influence on support operations.