Implementations Lead - Remote

Overview

We are seeking an Implementations Lead to own Sully.ai’s EHR integration delivery. You will orchestrate agencies, EHR vendors, and internal teams to ship integrations on time with minimal engineering involvement. Technical API product experience is required. Early-stage, fast-moving startup execution is required. Healthcare background is ideal.

In Short

• Manage agency-led EHR integration projects end to end from scoping to production cutover
• Own vendor relationships with Epic, Cerner, Athenahealth and partner ecosystems with clear SLAs
• Define and track OKRs such as implemented customers without engineering involvement and time to production
• Compress delivery to under 3 months by controlling the critical path and removing blockers
• Build the implementation function with CS including playbooks, runbooks, and customer-facing comms

Requirements

• 5+ years leading technical implementations or programs for API products
• Proven delivery of integration projects using agencies or SI partners at scale
• Early-stage startup operator who drives outcomes in ambiguity and speed
• Expert project operations in Linear or Jira with dependency and risk management
• Exceptional communication and stakeholder management with customers and vendors

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.