Implementation Lead - Remote

Overview

Age of Learning is seeking to add an Implementation Lead, to help us expand our global reach and increase the educational impact of our programs. This role involves overseeing the onboarding process for K-12 customers to ensure successful product implementation and managing post-launch technical needs.

In Short

• Oversee and manage key accounts with a focus on technical support and implementation
• Serve as the primary stakeholder for technical escalations
• Develop and implement playbooks for post-launch support
• Drive initiatives to improve implementation metrics
• Project manage the full customer journey
• Collaborate with Product and Engineering teams

Requirements

• 8+ years of experience in customer implementation or product management
• Experience in EdTech or K–12 technology
• Skilled at collaborating with sales and product teams
• Proficient in CRM software, Excel, and data analysis tools
• Strong knowledge of learning management systems
• Expertise in rostering tools like Clever and ClassLink
• Excellent organizational and project management skills
• Strong analytical and problem-solving skills
• Willingness to travel up to 30%
• Bachelor’s degree in Education, Business, or related field

Benefits

• Opportunity to impact education positively
• Collaborative work environment
• Dynamic startup culture